Click&Clean Ottawa Inc was created in 2014 and began as a small family run business based out of Barrhaven! We now have a full management team, as well as several teams of cleaners.
We are based out of Barrhaven and service Ottawa's West End!
We are currently servicing: Barrhaven including Riverside South, Nepean, Westboro, Old Ottawa South, Alta Vista, Greenboro, Bells Corners, Kanata, Richmond, Manotick, North Gower, Kars and Osgoode.
We do not service Wellington, Hintonburg, Centretown, The Glebe, Lowertown, Vanier, Gloucester or Quebec
In addition to the items listed on our services page, for $99.99 per hour (plus tax), we provide:
-A team of two cleaners
-All products and equipment (however, we ask that you provide a vacuum for recurring services to avoid cross contamination)
-Insured & bonded
-Thorough and professional house cleaning
-Full-time customer service through email, phone call, web chat, texting or social media
-Customer service support to resolve any issues or concerns
-Flexible scheduling and no cancellation fees
-A friendly and reliable cleaning service!
-Staging & tidying: We will fold blankets, straighten pillows, pick up small amounts of toys or other items
-Dishes: We will wash a small amount of dishes or place them in the dishwasher for you
-Making beds: We will make beds and even put on new sheets
-Emptying garbage: We will empty all garbage bins and recycling if requested
(Laundry is not included)
-Customize you service: If there are any additional items you would like done, always ask us and we will see if we can help!
All appointments are booked one at a time.
This allows you to work around your schedule and choose the date and time of your choice for eachservice!
Our service is not contract based! We operate on flexible, as needed scheduling.
All appointments require prepayment at the time of booking. This may be done by credit card through our website or over the phone to our office.
For new customers and one time services:
-A cancellation fee will be applied if you choose to cancel or reschedule your prepaid appointment to another day --You will receive a refund of your prepayment, minus the $50.00 cancellation fee
For regular customers on a recurring schedule:
-Cancellations and date reschedules (does not include appointment time changes) must be made 48 hours before the booked appointment
-Any appointment cancellations received in less than 48 hours will receive a cancellation fee
-You will receive a refund of your prepayment, minus the $50.00 cancellation fee
Our company is covered with full business insurance.
We have very open communication with our staff. While we always do our best to be as careful as possible, we understand that accidents can happen. We never hold our staff personally responsible, so this always ensures that they report accidents immediately to our office and we ensure that any items broken by our team are replaced for you as quickly as possible.
All of our staff complete a criminal record, background and reference check during the hiring process. We interact with all of our staff on a daily basis, so everyone knows one another very well. Currently, all of our team leads have been with us since 2018!
We do our best to assign the same team lead at each service. We understand that it is preferred, as it allows for our customers to get comfortable with our team and our team comfortable with the homes.
However, sometimes due to scheduling we do need to switch teams. In order to keep services as consistent as possible, all of our teams are trained to clean using the exact same methods and routine.
At this time we do not providing green cleaning products. Stay tuned, as we are hopeful that can bring this back soon!
Customers may also provide their own products to ensure you get the exact type of clan you are looking for!
All equipment is changed between each house and thoroughly sanitized before reusing. Our mops have removable heads, which allow us to remove and replace with fresh ones after use at each home.
100%; all of our staff love animals! One of the most important qualities we look for in staff members is that they are comfortable around animals.
We understand that new people and scary, loud vacuums can be unsettling for some of our furry friends. Our teams always do their best to make sure your pets are as comfortable as possible. We always make sure to get any additional care information your pets may need: like being let outside (or not), if they need to be kept out of certain rooms, have any fears or medical conditions, etc.
We do ask that you make sure your pet is secure for when we enter and exit the house , to ensure they don't run out while our teams are carrying in their equipment.
No, you don't! Whatever is most convenient for you or what you are comfortable with.
If you are not home, we will coordinate a secure way to enter and exit your home.
If you are home, we ask that you keep to a separate area and only interact with the team if necessary. Please follow our staff in keeping social distancing measures in place and wear a face covering.
Here are a few things you can do to prepare for our team entering your home:
-Ensure surfaces you would like cleaned are free of large amounts of clutter, including the kitchen. Don't worry, we can handle a few dishes for you!
-Set out bedsheets for the beds you would like made.
-Set out vacuum and any other cleaning supplies you would like us to use.
-Tidy up any garbage that may be left out or on the floor and make sure garbage bins are not overflowing.
-Put away collectables or value items to avoid any accidental damage.
-If you are having the oven cleaned, set to self-clean the night before. This will give it time to clean and cool off in time for our teams to scrub and wipe it out.
-Ensure all pets are secure.
-Let us know if there is anything else you need cleaned!
-Forget about cleaning your home and leave the rest to us!
Here is a list of recommended times to give you an idea of how much time may be needed (please note these are not exact and the time may vary).
Team of 2 Maintenance Clean:
-1.5 Hour Clean: Best for apartments, small single homes, specific tasks or areas
-2 Hour Clean: Best for a full clean of townhouses
-2.5 Hour Clean: Best for a full clean of smaller single homes
-3 Hour Clean: Best for single homes and large homes
-4 Hour Clean: Best for very large homes
Team of 2 Deep Clean:
-2 Hour Clean: Best for apartments, small single homes, specific tasks or areas
-3 Hour Clean: Best for deep cleans or moving cleans for townhouses or small houses
-4 Hour Clean: Best for deep cleans or moving cleans for single and large homes
Here are a few things you can do in order to cut down the cleaning time and allow for our team to be as efficient as possible!:
-We will wash a small amount of dishes or put them in your dishwasher for you. Ensure there are not large amounts of dirty dishes and that the kitchen counters are clear in order for our team to make sure they are crumb free and sanitized!
-We will fold blankets, straighten pillows and fold a few clothing items, but make sure large piles are put away or are set in a space that won't need to be accessed by us.
-Our teams are very thorough when dusting and they make sure to lift as much as they can when dusting. However, surfaces with large amounts of clutter will be skipped over by our teams, so ensure to keep things tidy and minimal on all of the surfaces you want thoroughly wiped down!
-We understand that schedules can conflict and sometimes you will be at home getting ready while we are there. Our team has a strict routine that they keep to while cleaning, so they are able to work best if they are able to access all the rooms as they need. Try to get all showering done before we arrive to give our teams the best chance to give your shower and bathroom a good scrub!
-We know that sometimes there is work being performed in the house such as renovations, maintenance or painters. However, these can make it difficult for our cleaners to work around and get everything as clean as possible. If there are other people or workers present during the service, there is a good chance that things might become messy again before we leave!
We will send out a confirmation when you book your cleaning, as well as email reminders 1 and 2 days before your service. You can Manage Your Appointments Here!
Our staff notify you when they are on their way to your cleaning!
While tipping is not mandatory, it is always welcomed for our hard working cleaners! Note that all gratuities whether cash or credit are given directly to the team that was in your home (no one else!) and split evenly between them.
Take a look at all of our company policies!
Are you ready to begin your cleaning service?
Are you looking for more information?