Have more questions?

Click & Clean goes above and beyond a standard service, offering a thorough cleaning  with extra attention to detail. This includes the full hotel experience (changing sheets, making beds,  removing garbage, tidying and staging). 

However, there is a lot more to a cleaning service than just the cleaning tasks performed.  We understand that the hourly cost of service can seem high, so we have broken down everything included in our service. Here is a list of all the benefits you will receive!

Safety & Security:

• A reliable company (operating since 2014)
• A fully insured and bonded company 
• Strict sanitation and safety protocols
• The customer's active team exclusively has access to their information and only at the time of service
• Protocols are in place to ensure all homes are securely departed and customers are always immediately notified of any issues before the team leaves the property
• Ability to schedule your favourite cleaning technician

Personalized Service:

• Customers can fully customize each service by choosing what they would like cleaned, how much time is booked and frequency of service
• Full time administrative support to assist with scheduling or questions
• Full online booking and rescheduling support via customer application
• Open and honest  communication with our managers that will work with you directly to solve any issues
• Our teams will drive right to you with no travel time fees  
• Receipts provided for home businesses. Be sure to check with your accountant to see if your cleaning services are tax deductible! Click & Clean Ottawa Inc.  will provide all of your service receipts to ensure that you are ready for tax time. 

Cleaning Staff:

• A team of two, or one  hardworking and experienced cleaners - You get to choose!
• All cleaners are screened and provide criminal record checks
• All staff are fully vaccinated
• The company supplies and covers all costs of products, equipment, gas and laundry. These are not paid for by our staff.
• All cleaning staff wear matching company uniforms
• All of our staff love working with animals. Our teams will always do their best to ensure your pets are comfortable and safe during each service.

Products & Equipment

• Cleaning products, cleaning tools, towels and mops provided (with the exception of vacuums and toilet brushes to avoid any cross contamination between homes)
• For a discounted rate, you may supply your own products and supplies
• Our teams are provided with a large amount of towels and mop heads. These are guaranteed only used in one house before being thoroughly washed and sanitized. 

Modern Technology & Apps

• Online booking system available. As well as the options to book through email, social media or over the phone
• Custom can build their own profile with all the information about your cleaning service to ensure our cleaners know exactly what is expected at each service
• Live chat available with service team, including notifications of when the team is on their way, starting and has finished the job.
• Emailed invoices after each service with the option of payment by e-transfer or credit card through our secure checkout
• Frequent customer newsletters sharing all service updates and a first look at special offers and giveaways